25 Jan How to Choose the Right Painter
So you want to paint, but you want to make sure you have the right painter.
You have options. First, you could do it yourself. To read about how to make the decision to do it yourself, check out our resource article on “DIY vs. Contractor”
This article is assuming you already have decided that hiring a painting contractor is the best course of action for you. By virtue of hiring someone, you’ve determined that you would rather have the free time and not go through the hassle of painting it yourself.
That being said, here is the best process you can go through to choose the right painter. The process you are about to read is the BEST way to spend the least amount of time to feel confident in your decision.
Get to the Google
- Make sure you hire a reputable company that has all the essentials covered. The essentials are:
- Liability Insurance Coverage – If the company causes damage to your property, will they fix it?
- Written Guarantee – Do they offer a guarantee on their work and materials? How long? How comprehensive? How PUBLIC are they about their guarantee. This will tell you how much they are “bought in” to being accountable.
- Social proof – How visible is the company? Do other people endorse them? Who is doing the endorsing? Are THEY reputable?
Call the Top 3
- Ask questions like:
- How busy are you? (The busy companies are usually the best)
- How does the estimate process go? (More detail oriented people are signs of a more organized company with good systems)
What to Learn From the Estimate
- Smooth Work Flow – Do you foresee the company being easy to work with? Some companies give off the vibe that they will be difficult to do business with.
- Technical Ability – Is the estimator knowledgeable? Do they speak about their paint technology, products, and process without hesitation?
- Listening Ability – Does the estimator listen to you? You are the customer, after all. You are asking for a service. Is the estimator really listening to understand?
- You are not buying painting. You are buying a bundle of value disguised as a painting service. Here is a few ways value is communicated in painting:
- Free colour consultation – If this is included in quote, it is a nice gesture to make sure you are happy with your colour. Again, think service.
- Daily progress phone calls written in quote – If a company writes in their quote that they will always keep you updated, it’s part of the service. It means they are used to communicating with customers as a matter of habit.
- Written Warranty – Businesses that have a longer warranty simply have more faith in their work. They’re willing to back it up.
- Liability Insurance – This is protection for your property in case accidents happen. This is always a good idea to select a company that will cover damage.
- Colour Visualizer/Colour Guarantee – the best companies have technology on their side and they use it to help you visualize your colour choice to “see it” before it happens
- Detailed Written Quote – good companies have a detailed WRITTEN list of:
- What products are being used
- What prep will be performed (scrape, sanding, caulking, etc)
- What areas are being done
No one likes surprises. It only makes people agitated with other people. To us, there is tremendous value in expectations that are properly set regarding ALL things pertaining to a job. After all, you are buying a service.
Again, you are buying convenience, quality, and value. Don’t go cheap. A wise man once said “You know a tree by its fruit”. The characteristics of a company tell you what you are buying. Are they late? Disorganized? Unclear? Disrespectful? No social proof? No references? No pictures?
If they exude these characteristics, steer clear – they probably aren’t the right painter you’re looking for.
The bottom line is simple: the right painter you’re looking for cares about you AND the quality of their work, and isn’t afraid to back it up.